# Senior Product Manager

**Company:** Coverflex
**Department:** Product
**Location:** Europe
**Remote status:** Fully Remote

## 🧡 Coverflex

**Work changed. Pay didn’t.**

Coverflex exists to make compensation work for everyone.  
Pay is still rigid, fragmented, and hard to feel.  
We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more.

Our platform is simple for HR and meaningful for employees.  
We provide choice, smarter compensation tools and empowerment.

## ⚙️ TL;DR (The Essentials)

**Role:** Senior Product Manager  
**Seniority Level:** Senior  
**Type:** Individual Contributor   
**Languages:** English (main) mandatory. Portuguese / Spanish / Italian a plus  
**Main Tools:**

→ Notion, Slack, Figma, Jira/Linear for day-to-day collaboration.

→ Analytics (e.g., Amplitude, Lightdash, etc)

→ AI (e.g., Loveable, Claude, etc)

**Location:** Remote (Europe only)   
**Compensation:**

- **Base Salary:** 60.000€ - 75.000€ gross yearly

- **Bonus / Commissions:** no

- **Equity:** Yes – Stock Options under our Equity Incentive Plan

- **Benefits:** as per below

- **Contract Type:** Permanent

## 💥 Your Impact

Your role will play a **major role in our success** because…

You will own the **Company Health** stream: protecting and growing the health of existing markets while scaling the business by maximising customer retention and long-term customer success.

Your work sits at the intersection of Product, Engineering, Design, Data, Customer Success, and Sales, with a clear mission: make Coverflex indispensable for companies after they sign - through better admin workflows, clearer value realisation, proactive retention levers, and scalable market completeness patterns.

**How we’ll measure success:**

After 6 months, you will have:

- A deep understanding of our customers, their lifecycle, and the key drivers of client health, satisfaction, and retention in our core markets.

- A strong feedback loop (customers + internal signals + data) that consistently drives prioritisation.

- A clear Company Health strategy and prioritised roadmap, aligned with measurable outcomes.

- Shipped improvements that move leading indicators of retention (activation/adoption/time-to-value, admin satisfaction, product usage, preventable churn reasons, etc.).

- Contributed to raising the bar for product thinking and collaboration within the team, helping foster a culture of ownership, transparency, and continuous improvement.

## ⚡ Reality Check - What Makes This Role Hard

Let’s be real - here’s what makes this role challenging:

- You are optimising a multi-persona journey: the company is the buyer, but employees drive real value.

- “Retention” is not one thing. It’s onboarding, activation, time-to-value, trust, operational efficiency, compliance, and product reliability.

- You will constantly need to balance market-specific needs with the expectation to build scalable and global solutions, not one-offs.

- You will work across multiple teams and inputs (support signals, CS feedback, sales context, data and competing business/market goals) and still need to keep priorities crisp.

## 👤 You

### Must-haves (evidence, not years)

• Proven experience as a Product Manager in high-growth startups or scale-ups, owning problems end-to-end (from discovery to outcomes)

• Strong discovery and problem-framing skills, and comfortable operating in ambiguity

• Proven ability to define strategy, align stakeholders, and ship iteratively with measurable outcomes

• Strong analytical skills, with the ability to gather and interpret data to inform product decisions

• Strong async/remote collaboration habits: clear written communication, disciplined documentation, and consistent rituals

• Experience in B2B SaaS environments (or similarly complex workflows)

### Nice-to-have

- Fintech / Payments experience or other regulated domains

- Experience working across multiple geographies and compliance requirements

- Familiarity with retention levers across the lifecycle (renewals, churn prevention, value realisation, product-led enablement)

## 🧬 Your DNA

- You consistently demonstrate empathy towards users and stakeholders and remain dedicated to solving problems and finding solutions.

- You have a curious mind and a passion for innovation.

- You strongly believe in building products alongside users, rather than solely for them, and actively seek out feedback.

- You are outcome-oriented: you hold a high bar for clarity (the “why” and the goal), move iteratively, and learn fast from what ships.

- You simplify complexity, spot second-order effects early, and avoid one-offs in favour of scalable patterns.

- You communicate clearly, bringing crisp narratives and decision-making, especially in ambiguity.

- You are a strong cross-functional collaborator: you create alignment, bring others along, and handle disagreement with high trust and directness.

- And you raise the bar around you, influence teams beyond your squad, mentor others, and help improve product thinking across the organisation.

**You’ll probably find this frustrating if…**

- You prefer working in a narrow scope without continuous cross-functional collaboration.

- You avoid talking directly with customers or internal stakeholders to gather insights and validate assumptions.

- You optimise for “perfect information” before moving, or swing to speed while ignoring long-term fragmentation risks.

- You’re uncomfortable with ambiguity, changing priorities, and constraint-driven problem-solving.

- You default to “this is a different team’s problem” instead of owning outcomes end-to-end.

## 👥 Manager & Team

### Meet Your Manager

**Hiring Manager:** Joana Botelho  
**Location:** Portugal  
**LinkedIn Profile:** [[LinkedIn URL]](https://www.linkedin.com/in/joana-botelho-81088544/)

**Profile Snapshot:**

I’m pragmatic, honest, and empathetic. I care a lot about doing right by our users, the team, and what’s best for the company. I value integrity and transparency. Joana, the person, is very simple and “by the book”: I love music, movies, reading, dancing, food, travelling and spending time with my friends and family.

- **Energy:** I try to stay positive and in solution-mode as much as possible, despite being the one raising all possible problems in a product review 🙄 Think “thoughtful challenger”: I ask questions, push for clarity, avoid unnecessary complexity, and try to surface second-order effects early.

- **Communication:** transparent, informal and context-heavy. Sometimes (often), more verbose than ideal 🙈 I do my best to share knowledge and provide context to make sure everyone has what they need to make the best decisions and move independently. I value crisp narratives, explicit trade-offs, and strong documentation

- **Feedback Style** : transparent, continuous, always aimed at growth. I’m supportive, but I will challenge reasoning, prioritisation, and clarity when needed. I try to give feedback that is actionable and fair. And I value constructive challenge in return! I’m also actively improving 🌱

**How to work with me - in the Manager's own words:**

I'm very annoying about the “why”. I care about good product thinking and solving the right problems. I believe in ownership end-to-end: clear scope and outcomes, high-quality delivery, clear communication, and measurement after launch. I try to stay close enough to remove blockers, sharpen decisions, and keep alignment when needed, but the ownership is yours. And I’m still learning too, so we’ll iterate together.

### Your Team

**- Team structure:** Product Manager, Product Designer, Engineering Manager, Engineers, QA and Data.

- **Other stakeholders** : GMs, Customer Success, Product Support, Sales, Marketing, Ops, Finance & Legal, leaders from different Product pods

**The PEDD leadership**

- [Rui Carvalho](https://www.linkedin.com/in/ruigouveiacarvalho), Co-Founder & COO/CPO

- [Pedro Cardoso](https://www.linkedin.com/in/pedrocardoso3), Head of Product Design

- [Tiago Fernandes](https://www.linkedin.com/in/tiago-m-fernandes/), Co-Founder & CTO

- [Bruno Oliveira](https://www.linkedin.com/in/bruno-oliveira-89866217), VP Engineering

- [Carlos Silva](https://www.linkedin.com/in/csilva-1235813/), Chief Architect

- [Tiago Brito](https://www.linkedin.com/in/tlfbrito/), Head of Data

- [João Caxaria](https://www.linkedin.com/in/caxaria/), Head of AI Engineering

## 💜 Access & Belonging (Equal Opportunity)

We hire for **impact and potential, not pedigree.**  
We welcome applications from people with non-linear careers, career breaks, caregiving gaps, and those changing fields.

No discrimination on the basis of **age, disability, gender identity/expression, marital or family status, pregnancy, neurodivergence, race/ethnicity, religion/belief, gender, sexual orientation** , or any other protected ground.

**Assessment fairness:**  
We anchor on _evidence of outcomes_ (what you shipped, moved, or influenced).  
We actively de-bias by using structured rubrics, multiple assessors, and blind screening most of the time  (we won’t know your name, gender, or personal info until the interview stage).

## 📬 Application Clarity

No cover letter required.  
Apply with your **LinkedIn** or upload your **CV**.  
You may be asked a few short, relevant questions.

**Total candidate time investment:** ~3–5 hours end-to-end.

## 🧩 Hiring Stages (What to Expect, Why & How Long)

**1. CV / LinkedIn Screen** — _Signal check vs must-haves_  
• Done by People + Hiring Manager.  
• You’ll hear from us within **7 business days.**

**2. Hiring Manager Interview** - _Deep dive into your work • 45–60 min_  
Structured around outcomes, decisions, and collaboration.

**3. Meet the PMs** - _Meet part of the team • ≤60 min_  
We assess team fit, team work and collaboration styles.

**4. Meet the team (EM & PD) -** Meet part of the team _• 45-60 min_

**5. Behavioural Interview** - _Show who you are • 45-60 min_  
We assess team fit, cultural fit, good common sense and ethics.

**6. Case Review & Team Chat**  - _Walkthrough + Q&A • 1h–1h30 min_  
You’ll get actionable feedback either way.

**7. Final Conversation (CEO / C-Level)** — _Values, strategy, and your growth • 30–45 min_

**Optional:** References (2–3 people who’ve seen your recent work) - async.

## 🤖 AI & Hiring Tools Transparency

We use a few tools to reduce bias and improve documentation, not to make hiring decisions.

- Teamtailor anonymisation: profiles are reviewed without relying on names/personal identifiers.

- Meeting recorder (e.g., [Talka.ai](http://Talka.ai)): may be used to capture interviews so we can focus on the conversation.

- ChatGPT: may be used to turn interview notes/transcripts into clear, structured summaries.

Important: every application is reviewed by a human, and no decision or rejection is made by AI. If recording is used, we’ll be transparent and (where required) ask for consent.

## ⏱️ Speed & Communication

- **Decision:** within **4 weeks** of your application.

- **Updates:** weekly if the process runs longer.

- **Scheduling:** interviews between 10:00–16:00 CET (flexible across Europe).

- **Feedback:** from the Case stage onwards, you’ll always receive written or verbal feedback - what went well, and what to strengthen next time.

_This position is no longer accepting applications._