Customer Operations Specialist

Hi

Hi there! Our Customer Operations Team for Portugal (Portuguese speaking is mandatory) is growing and we are looking for someone special to support our customers throughout their journey at Coverflex, from day one to the renewal of their subscription.

About Us

Compensation is more than a paycheck, and traditional approaches don’t adequately reflect it or the way people work today.

We’re on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we’re working towards becoming the place where compensation happens and is managed by those who award and receive it. We’re on our way to coining the term “Compensation-as-a-service”.

We’re proud to be backed by leading European VC funds, having raised over €5 million in our pre-seed round led by Breega.

About You

  • You are always looking for outstanding and exciting ways to solve problems;
  • You have a high capacity to communicate;
  • You provide exceptional support and care about people's problems;
  • You are a warm person with an incredible orientation to customers;
  • You've adapted easily to remote work;
  • You love to be part of something bigger than you.

The Role

On a typical day, you will...

  • Identify customer needs and help customers use specific features;
  • Follow-up with customers to ensure their issues are solved;
  • Work closely with internal departments to share customer feedback);
  • Monitor operational KPIs, spot clients' behaviors and proactively seek solutions for recurring issues;
  • Identify best practices and help establish process standards that guarantee consistency and efficiency at scale.

The stages for this hiring process are:

  1. CV Screening;
  2. Pre-Interview Questionnaire;
  3. Interview I;
  4. Interview II
  5. Technical Challenge (optional);
  6. Psychological Assessment;
  7. Interview III (optional);
  8. Final Interview.

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

Perks

  • 👊Unique Culture

    A team committed to creating a strong and unique culture that celebrates diversity (and weirdness)

  • 👩🏻‍💻 Fully Remote

    A fully remote structure (we’re open to covering coworking costs) with on-site get-togethers every 2 months

  • 💸 Compensation

    Competitive compensation, including stock options

  • 🖥️ Workstation & Onboarding Budget

    Top of the range equipment and a 500€ onboarding budget to improve your workstation

  • 👩‍⚕️ Health Insurance

    Premium Health Insurance plans, with the option to add family members and update conditions

  • 🌴 Time Off

    25 day paid vacation days + 3 caring days per year to work on side projects that support causes with a positive impact on our society

  • 🐱🐶🐹 Family Friendly

    15 additional paid days on top of the legal maximum maternity and paternity leaves. Birthday + kids’ birthday off.

  • 📚 Keep Learning

    A personal and professional development budget to buy books, take classes, attend conferences

Already working at Coverflex?

Let’s recruit together and find your next colleague.

email
@coverflex.com
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