About Us

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".

 We’re proud to be backed by leading European VC funds, having raised over €20 million.

About You

• You have a keen eye for detail
  
• You speak English and Italian fluently (Spanish or Portuguese would be a plus)
• Excellent communication skills and a warm, customer-focused attitude.
• The ability to work independently and adapt quickly to remote work.
• A drive to be part of something bigger than yourself 

The Role

On a typical day, you will...

• Start the day by checking incoming tickets, emails, and chat messages from customers in the Italian market.
• Prioritize and address customer inquiries, ensuring timely and accurate responses within established SLAs.
• Troubleshoot and resolve technical issues, providing step-by-step guidance and solutions to customers.
• Escalate complex cases to the appropriate teams (e.g., engineering or product) and follow up to ensure resolution.
• Translate customer feedback into actionable insights to improve the product and customer experience.
• Participate in daily team stand-ups to share updates, discuss challenges, and align on priorities.
• Update and maintain internal knowledge bases and customer-facing help articles in collaboration with the support team.
• Collaborate with cross-functional teams to deliver a seamless customer journey.
• Review unresolved tickets, documenting progress, and planning follow-ups

Salary Range

For this position, we have a total gross package of 15.000€ to 18.000€ (plus meal allowance, health insurance and other benefits).

The stages for this hiring process are:

1. CV Screening
2. Interview I
3. Interview II 
   4. Interview III

Equal opportunity employer:

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.