Head of Customer Success
About Us
Compensation is more than a pay-check, and traditional approaches don’t adequately reflect it or the way people work today.
We’re on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend.
Long-term, we’re working towards becoming the place where compensation happens and is managed by those who award and receive it. We’re on our way to coining the term “Compensation-as-a-service”.
We’re proud to be backed by leading European VC funds, having raised over €20 million.
About You
- You are passionate about and an expert in nurturing a base of highly engaged, satisfied accounts who get tremendous value from Coverflex.
- You excel at designing scalable post-sales experiences, creating models that efficiently manage and prime newly onboarded opportunities for growth.
- You have a proven track record in fast-paced, results-oriented go-to-market (GTM) environments, ideally within SaaS companies.
- You’ve succeeded before at hiring, training, and leading teams to meet and exceed product activation, retention, and overall customer health goals.
- You possess strong analytical skills, using data to make decisions and to design systems that scale the team and enhance efficiency.
- You have outstanding collaboration and communication skills, with a proven ability to present, demo, and onboard seamlessly.
- You’re fluent in English and Spanish (internal communications are primarily in English).
- You feel at ease at cross-selling and after-sales service, managing accounts ranging from 50 to 1,000 FTEs.
- You are exceptional at building lasting relationships and leveraging networks for efficient referrals.
- You’re quick to adapt and comfortable in new, challenging, and cross-functional environments.
- Resilient and tenacious, you bring a "we can do this" mindset that thrives in overcoming challenges.
- Skilled in optimizing team output and efficiency by enhancing systems and processes to better service customers.
Nice to haves:
- Hubspot is your friend;
- Data analysis skills and a robust industry network in HR/tech.
- Solid understanding of the Spanish HR/Finance Tech landscape.
The Role
On a typical day, you will...
- Design and implement a scalable post-sales experience, creating a model where recently onboarded opportunities are quickly managed and primed for growth, contributing directly to our strategic business goals.
- Strive to exceed key performance metrics including product activation rates, retention, and customer satisfaction.
- Hire, train, and develop the best team for our post-sales strategy, focusing on cultivating a high-performing culture and fostering professional growth among team members.
- Maintain and enhance a high-performing culture by setting clear expectations, providing regular feedback, and ensuring that key performance metrics are met consistently.
- Improve team output and efficiency over time by optimizing systems and processes, aiming to deliver superior service to customers.
- Represent the customer success team cross-functionally, ensuring seamless cooperation and collaboration with departments such as Marketing, Sales, Product, and Engineering.
- Build and maintain robust relationships with clients, understanding their specific needs to tailor solutions that enhance their experience and satisfaction.
- Deliver compelling product demos and utilize sales data and CRM tools to manage your pipeline effectively, ensuring a steady flow of customer engagement and feedback.
Salary Range
For this role we have a total gross package of 48.000€ to 62.000€ (plus variable compensation and other benefits).
The stages for this hiring process are:
- CV Screening
- Pre-Interview Questionnaire
- Interview with People
- Business Case
- Interview with Head of Customer Success (Portugal) & Country Manager (Spain)
- Interview with CEO.
Equal opportunity employer:
Coverflex is an equal-opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.
- Team
- Team Spain
- Locations
- Spain
- Remote status
- Fully Remote
Perks
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👊 Unique Culture
A team committed to creating a strong and unique culture that celebrates diversity (and weirdness). Learn even further about us on our purpose page!
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👩🏻💻 Fully Remote
A fully remote structure with on-site get-togethers at least twice a year + 1000€/year Remote Work budget.
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💸 Compensation
Competitive and flexible compensation, including stock options.
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🖥️ Workstation & Onboarding Budget
A MacBook and a 500€ onboarding budget to improve your workstation.
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👩⚕️ Health Insurance
Health Insurance plans, with the option to add family members and update conditions (depends on country).
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🌴 Time Off
25 day paid vacation days + 3 caring days per year to work on side projects that support causes with a positive impact on our society.
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📚 Keep Learning
1000€/year budget for your personal and professional development: to buy books, take classes, attend conferences, etc.
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🐱🐶🐹 Family Friendly
15 additional paid days on top of the legal maximum maternity and paternity leaves. Birthday + kids’ birthday off.
Head of Customer Success
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