🧡 Coverflex

Work changed. Pay didn’t.

Coverflex exists to make compensation work for everyone.
Pay is still rigid, fragmented, and hard to feel.
We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more.

Our platform is simple for HR and meaningful for employees.
We provide choice, smarter compensation tools and empowerment.

⚙️ TL;DR (The Essentials)

Role: UX Writer
Seniority Level: Medium / Senior
Type: Individual Contributor
Languages: English (main) & German mandatory. Portuguese / Spanish / Italian a plus
Main Tools: Figma, Notion, Slack
Location: Remote (Europe only)
Compensation:

• Base Salary: 35.000€ - 45.000€ gross salary

• Bonus / Commissions: no

• Equity: Yes – Stock Options under our Equity Incentive Plan

• Benefits: All Coverflex benefits apply

• Contract Type: Permanent

💥 Your Impact

Your role will play a major role in our success because…

Our Product needs are growing, now more than ever, and we’re looking for another UX Writer to help us create intuitive and engaging user experiences that meet our customers' needs. We’re also expanding to new markets and creating our AI content foundations.

As a UX Writer, you'll be part of our design process and collaborate with design and product teams to craft clear and concise messaging that guides users through our product and helps them achieve their goals.

Your curiosity and pro-activeness will help shape our product and key initiatives. You’ll be part of strategic discussions where you’ll have the chance to participate and leverage your experience, finding opportunities where others didn’t see them.

Understanding the current position of the company and where we want to go is key to focus on the most impactful initiatives.

You’ll know you’re successful when, after 90 days, you’ve…

1. Gained context and confidence of our complex product and deep understanding of the markets’ landscape

2. Understood what is your added value to the Design team

3. Are fully comfortable with our AI enabled processes and tools

How we’ll measure success:

We will measure success through real-time conversations and observation, as well as by setting clear and attainable expectations that align with the role’s goals.

⚡ Reality Check - What Makes This Role Hard

Let’s be real - here’s what makes this role challenging:

Coverflex is simple to use, but achieving that simplicity requires working through complex topics and concepts. You’ll often face problems that are easy to understand on the surface but challenging to translate into an intuitive user experience. Curiosity and the ability to ask the right questions will be essential to succeed.

👤 You

Must-haves (evidence, not years)

- Excellent writing and editing skills with a strong portfolio that demonstrates the ability to write clear, concise, and engaging copy for digital products.

- Experience working collaboratively with designers, product managers, business, marketing and developers to create effective and engaging user experiences.

- Strong organizational skills and the ability to manage multiple initiatives simultaneously.

- Familiarity with user research and data analysis tools and techniques to inform writing decisions.

- Knowledge of UX design principles and how content fits into the overall user experience.

- Excellent communication skills and the ability to articulate ideas and requirements clearly and effectively.

- Experience working for multiple nationalities and cultures.

- Perfect or native English as it is our base language and strong proficiency in German.

- Experienced integrating AI workflows.

Nice-to-have

- Experience in UX design or related fields such as content strategy or information architecture.

- Experience creating and maintaining style guides and content templates to ensure consistency across digital products.

- Experience conducting user research and usability testing to gather feedback on content and inform writing decisions.

- Familiarity with web and mobile development technologies and how they impact content creation.

- Experience working in an Agile development environment.

- Experience working with dedicated tools such as Lokalise for content and translations management or Figma for design and collaboration.

🧬 Your DNA

- You believe “good enough” is better than perfect. You know where to focus your time and energy, and you care about outcomes and impact—not processes or perfectionism.

- You’re a go-getter. You don’t wait for others to push you; you proactively search, learn, and improve. Autonomy is key to how you operate.

- You work iteratively and stay curious. You seek feedback early and often to validate hypotheses and avoid building in the dark.

- You know when to absorb feedback and when to follow your instinct.

- You are flexible and able to shift focus and support changes as necessary. The company is moving fast and adapting as we go keeping an eye and focus on the long term vision.

- You are thoughtful, observant, and smart about identifying gaps—and filling them with their experience, expertise, and ownership.

You’ll probably find this frustrating if…

- You prefer waiting for instructions, requirements, or direction instead of moving ahead;

- You prefer an organised environment without much chaos.

👥 Manager & Team

Meet Your Manager

Hiring Manager: Pedro Cardoso, Head of Product Design
Location: Portugal
LinkedIn Profile: https://www.linkedin.com/in/pedrocardoso3/

Profile Snapshot: Open, flexible, good listener, creative, curious and restless. I work to serve the team, facilitate and promote conversations.

• Energy: high, but sometimes mellow.

• Communication: I listen first.

• Feedback Style: diplomatic

How to work with me - in the Manager's own words:

I believe in autonomy and trust. I delegate as much as possible but foster real-time communication and support. I don’t micro-manage but need to be aware.
I connect the dots.

Your Team

You’ll work day-to-day with:

• Sara Caldas, Senior Product Designer, Linkedin Profile

• Luis Carmona, Senior Product Designer, Linkedin Profile

• Ana Maria Heleno, Senior UX Writer, Linkedin Profile

• Carla Inácio, Senior Product Designer, Linkedin Profile

• Madalena Silva, Senior Product Designer, Linkedin Profile

Key Stakeholders:

• Joana Botelho, Head of Product;

  • https://www.linkedin.com/in/joana-botelho-81088544/

• Rui Carvalho, CPO;

  • https://www.linkedin.com/in/ruigouveiacarvalho/

Team Rituals:

• Weekly Design Alignment;

• Design critique - weekly.

💜 Access & Belonging (Equal Opportunity)

We hire for impact and potential, not pedigree.
We welcome applications from people with non-linear careers, career breaks, caregiving gaps, and those changing fields.

No discrimination on the basis of age, disability, gender identity/expression, marital or family status, pregnancy, neurodivergence, race/ethnicity, religion/belief, gender, sexual orientation, or any other protected ground.

Assessment fairness:
We anchor on evidence of outcomes (what you shipped, moved, or influenced).
We actively de-bias by using structured rubrics, multiple assessors, and blind screening most of the time  (we won’t know your name, gender, or personal info until the interview stage).

📬 Application Clarity

No cover letter required.
Apply with your LinkedIn or upload your CV.
You may be asked a few short, relevant questions.

Total candidate time investment: ~3–5 hours end-to-end.

🧩 Hiring Stages (What to Expect, Why & How Long)

1. CV / LinkedIn Screen — Signal check vs must-haves
• Done by People + Hiring Manager.
• You’ll hear from us within 7 business days.

2. Role-Fit Questionnaire (async)
Purpose: capture signals your CV can’t (languages, tools, scenario judgement) and calibrate seniority.
Format: multiple choice +  short answers.
Accessibility: prefer a call? Tell us - we’ll swap for a short chat.

3. Quick Interview (Intro Call) - Mutual fit & context • 20 min
With People. Covers role scope, salary, location, and timeline.

4. Hiring Manager Interview - Deep dive into your work • 45–60 min
Structured around outcomes, decisions, and collaboration.

5. Behavioural Interview - Show how you think • 45-60 min
Use our case or bring a real artefact (deck, PR, analysis, playbook).
We assess clarity, decision quality, stakeholder thinking, and ethics.

6. Case / Work Sample - Show how you think • ≤90 min
Use our case or bring a real artefact (deck, PR, analysis, playbook).
We assess clarity, decision quality, stakeholder thinking, and ethics.

7. Case Review & Team Chat - Walkthrough + Q&A • 20–30 min
You’ll get actionable feedback either way.

8. Final Conversation (CEO / C-Level) — Values, strategy, and your growth • 30–45 min

Optional: References (2–3 people who’ve seen your recent work) - async.

🤖 AI & Hiring Tools Transparency

We use a few tools to reduce bias and improve documentation, not to make hiring decisions.

• Teamtailor anonymisation: profiles are reviewed without relying on names/personal identifiers.

• Meeting recorder (e.g., Talka.ai): may be used to capture interviews so we can focus on the conversation.

• ChatGPT: may be used to turn interview notes/transcripts into clear, structured summaries.

⏱️ Speed & Communication

• Decision: within 4 weeks of your application.

• Updates: weekly if the process runs longer.

• Scheduling: interviews between 10:00–16:00 CET (flexible across Europe).

• Feedback: from the Case stage onwards, you’ll always receive written or verbal feedback - what went well, and what to strengthen next time.