🧡 Coverflex

Work changed. Pay didn’t.

Coverflex exists to make compensation work for everyone.
Pay is still rigid, fragmented, and hard to feel.
We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more.

Our platform is simple for HR and meaningful for employees.
We provide choice, smarter compensation tools and empowerment.

⚙️ TL;DR (The Essentials)

Role: Insurance Specialist (Success)
Seniority Level: Intermediate
Type: Individual Contributor
Languages: English (internal communication & documentation) / Spanish (client-facing)
Main Tools: Internal Insurance Platform, CRM, Notion, Slack
Regulatory requirement: level 2 Insurance Mediation/Distribution License (or higher)
Location: Remote (Spain)
Contract Type: Permanent

Compensation:
- Base Salary: €25,000 – €35,000
- Bonus / Commissions: OTE 80/20
- Equity: Yes – Stock Options under our Equity Incentive Plan
- Benefits: You can check them below (end of the page)

💥 Your Impact

You’ll be responsible for owning and managing a portfolio of health insurance clients in Spain, ensuring long-term success, regulatory compliance, and a high-quality experience.

This role is critical to how Coverflex delivers insurance locally. You’ll act as a trusted advisor to clients and a subject-matter expert internally, shaping both client outcomes and product evolution.

You’ll know you’re successful when, after 90 days, you’ve…

• Taken full ownership of your assigned client portfolio and renewal cycles

• Built trusted relationships with HR and Finance stakeholders at client companies

• Become fluent in Coverflex’s health insurance products and insurer partners

• Successfully supported client onboarding, renewals, and broker migrations

• Established strong collaboration with Sales, Ops, and Customer Success

How we’ll measure success:

• Portfolio retention and renewal success

• Client satisfaction and issue resolution quality

• Accuracy and confidence in policy interpretation and recommendations

• Operational excellence across onboarding, renewals, and migrations

⚡ Reality Check – What Makes This Role Hard

Let’s be real this isn’t a passive admin role.

You’ll be working in a highly regulated insurance market, managing complex products, insurer constraints, and client expectations simultaneously.

Here’s what you’re signing up for:

• Navigating Spanish insurance regulation and compliance requirements

• Managing detailed policy terms and insurer-specific processes

• Coordinating across multiple internal teams to resolve client issues

• Operating in a fast-scaling environment where processes evolve

👤 You

Must-haves (evidence, not years)

• Proven experience in the insurance industry, ideally health insurance

• Fluent Spanish and English

• Valid license to operate as an insurance intermediary in Spain (at least level 2)

• Strong client advisory skills with a customer-first mindset

• Ability to clearly explain complex insurance concepts

• Strong analytical and organisational skills

• Comfortable working in evolving, sometimes ambiguous environments

• Collaborative, cross-functional working style

Nice-to-have

• Experience with life insurance or additional employee benefits

• Negotiation experience with insurance providers

• Exposure to sales teams or client-facing commercial roles

🧬 Your DNA

• Detail-oriented and reliable

• Calm under pressure

• Clear, structured communicator

• Ownership-driven and accountable

• Curious and eager to learn

You’ll probably find this frustrating if…

• You dislike regulated environments or compliance requirements

• You prefer repetitive, low-variation work

• You avoid direct client interaction

• You need rigid processes and zero ambiguity

👥 Manager & Team

Hiring Manager: Antonella Lavanca - Head of Customer Success
Location: Spain
LinkedIn Profile: https://www.linkedin.com/in/antonella-lavanca/
Profile Snapshot:

• Energy: High-energy, positive and driven. I bring enthusiasm to everything I do and truly believe that energy is contagious. I’m ambitious and results-oriented, but always with a human, empathetic and people-first mindset. I value motivation, ownership and curiosity, and I enjoy working with people who are proactive and eager to grow.

• Communication: Open, transparent and very direct, always with respect and empathy. I value honest conversations, clear expectations and constructive dialogue. I encourage questions, ideas and healthy debates, and I believe great communication is the foundation of strong teams and long-term success.

• Feedback Style: Continuous and candid. I believe feedback should be frequent, actionable and two-way. I give feedback with the intention of helping people grow, feel confident and perform at their best, and I expect the same openness in return. Wins are celebrated, and challenges are addressed early and collaboratively.

How to work with me - in the Manager's own words:

I’m a hands-on leader who truly cares about her team. I trust people, give them autonomy and expect ownership in return. I like structured work, clear priorities and a strong sense of accountability, but always within a supportive and safe environment. I’m deeply involved in my team’s development and success, and I enjoy building long-term relationships based on trust, collaboration and shared goals.

Your Team

You’ll work day-to-day with:

• The Success team: Nicole Losso

• The Sales team: Marta Aguilar, Mauro Magni, Marta Saldaña, Juan Carlos, Jorge Leis

• Others: Andres Quiles (Insurance Director), Hector Carrascal (Insurance) and Julia Abarca (Country Manager)

Key Stakeholders:

• Sales

• Product

• Operations

• Support

• Marketing

Team Rituals:

• Weekly CS Meeting

• Weekly Team Spain Meeting

• Weekly CS and Product Meeting

• Be-weekly CS and Ops Team Meeting

• Ongoing 1:1s focused on activity, follow-up, and improvement

📬 Application Clarity

• No cover letter required

• Apply with your CV

• You may be asked a few short, relevant questions

Total candidate time investment: ~3 hours end-to-end

🧩 Hiring Stages (What to Expect, Why & How Long)

1. Applications Screen — Signal check vs must-haves

• Done by People + Hiring Manager.

• You’ll hear from us within 8 business days.

2. Role-Fit Questionnaire (async)

Purpose: capture signals your CV can’t (languages, tools, scenario judgement) and calibrate seniority.

Format: a few questions.

3. Hiring Manager Interview - Mutual fit & context • 45 min

Structured around outcomes, decisions, and collaboration.

4. Technical Interview - Deep dive into your work • 30 min

Focused on specifics of the role and knowledge needed.

4. People Interview - Allow us to know you better! • 30 min

With People. Stress-free virtual coffee, focused on getting to know you as a person. We talk about culture, beliefs, and purpose.

5. GM Interview - Vision and strategy for the market • 30 min

6. Final Conversation (CEO) — Values, strategy, and your growth • 30 min

Optional: References (2–3 people who’ve seen your recent work) - async.

⏱️ Speed & Communication

• Decision: within 4 weeks of your application.

• Updates: weekly if the process runs longer.

• Scheduling: interviews between 10:00–16:00 CET (flexible across Europe).

🤖 AI & Hiring Tools Transparency

We use a few tools to reduce bias and improve documentation, not to make hiring decisions.

• Teamtailor anonymisation: profiles are reviewed without relying on names/personal identifiers.

• Meeting recorder (e.g., Talka.ai): may be used to capture interviews so we can focus on the conversation.

• ChatGPT: may be used to turn interview notes/transcripts into clear, structured summaries.

Important: every application is reviewed by a human, and no decision or rejection is made by AI. If recording is used, we’ll be transparent and (where required) ask for consent.

💜 Access & Belonging (Equal Opportunity)

We hire for impact and potential, not pedigree.

We welcome applications from people with non-linear careers, career breaks, caregiving gaps, and those changing fields.

No discrimination on the basis of age, disability, gender identity/expression, marital or family status, pregnancy, neurodivergence, race/ethnicity, religion/belief, gender, sexual orientation, or any other protected ground.

Assessment fairness:

We anchor on evidence of outcomes (what you shipped, moved, or influenced).

We actively de-bias by using structured rubrics, multiple assessors, and blind screening most of the time  (we won’t know your name, gender, or personal info until the interview stage).